FAQ

I haven't received my item, what can I do?

 

Should your item not arrive after 10 working days, please contact me so that i can investigate the loss with Royal Mail.

Claims for loss must be made within 80 calendar days from date of posting.

 

​What is your returns policy?

 

if you are not 100% satisfied with your purchase, you can return the product within 14 days and get a full refund or replacement. Any product you return must be in the same condition you received it and in the original packaging.

Do you do custom orders?

 

I am happy to create custom orders. Colours, fonts and designs can usually all be changed but please message me if you would like something that is not listed.

 

 

 

What are your delivery options?

All of my items are sent via Royal Mail. You have the choice of 1st or 2nd class postage or Special Delivery for next day delivery (excluding weekends)

Get in Touch

5 Loughboro Road, Plymouth, PL5 1NS UK

jacpersonalised@gmail.com

wedding day gift
 
Privacy Policy

Name & Address of Owner

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

Alison Mitchell

JAC Personalised

5 Loughboro Road

PL5 1NS Plymouth

United Kingdom

Phone: 07855443540

Email: jacpesonalised@gmail.com

Website: www.jacpersonalised.co.uk

What Information Do We Collect?

We only collect information that we need that is related to your order.

This includes your: billing address, shipping address, email address and credit card information. In addition we may also collect information on your IP address, browser type, and Refer URL data. We use this data to help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

All of my items are sent via Royal Mail and therefore I will keep a copy of the receipt with your details on for a period of 7 years for HMRC tax purposes. These are stored in a locked portable box.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

 What are cookies?

 

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Period for which your personal data will be stored

Your personal data is stored within the website for a period of 6 months (to allow for returns etc) after expiration of that period; the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract. You may contact me at any point to request removal of your data if required before 6 months.

 

Website Visitor Tracking

 

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.


Thank you in advance for your future custom.
Allie xx

Free delivery on all orders over £35

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